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Change ownership

I work for a company that recently purchased a business that included a domain name. We're having a problem with the previous owners in that they claim they have lost all of their login info, which is entirely possible. How do we go about assuming control of this account? Do you have some kind of alternate method for the previous owners to sign off on?


Re: Change ownership

Get them too raise a ticket

Re: Change ownership

Don't believe I didn't already think of that. How would they do that without the login creds and access to the mailbox that the domain name is registered to?

Other places have a form that requires the request be made from company letterhead along with photocopies of the drivers licenses of the parties involved. Anything like that?