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root certificate notifications

Hi Guys,

my mate uses entourage and keeps getting problems with his email, this is the latest, could any one advise as im not too sure about root certificate issues?
Huge thanks in advance xx

''unable to establish a secure connection to because the correct root certificate is not installed''

Re: root certificate notifications

Hi Simone!

Would you mind updating us with what settings are being used for the mail client? Mailserver hostname, IP, protocol settings, et cetera.

Also, you'll get some CSR related issues if you use as the server hostname. If this is the case I'd suggest using as the mailserver hostname directly.

If you've got a Pro membership you can open a support ticket in our dedicated support center at and we're more than happy to provide support there additionally.