I had about 3 accounts with Bravenet. I think one of them didn't have files uploaded but at least one of the other 2 did. I wanted to get these files downloaded to my new computer, but when I go to FTP and try other options I can't seem to find a way to do this. I used the free service and I am wondering if Bravenet changed it so you have to upgrade to get access to your files.
If I am missing something, please tell me how to access my files I uploaded a few years ago. Thanks in advance.
Our Free Bravehost FTP Hosting service was discontinued on July 31st 2012, and service ended on August 31st 2012. Email notifications were sent, and notices placed over the main pages of all free websites. The websites could still be restored for a limited time, however we certainly no longer have any of that data from 3 years ago, unfortunately. Any data that was not recovered soon after the discontinuity, has long since been purged.
The FTP Hosting service is only available in our Bravenet Pro package, but we will continue to provide free websites through our BraveSites Site Builder, of course.
Sorry about any inconvenience caused, and thank you for your patience and understanding!
Jul 22, 2015 - 8:02PM
Re: Access files
You may have sent them to some addresses, but mine never received one. I have also Angelfire accounts and this is something I specifically set my email address up for. I don't use the spam folder because I check every file as it comes to the inbox (since 2000, for 15 years). So, if it was in the spam folder, it would have shown up as 1 or 2 and I would have seen it clearly.
Even if you give notice, you should give us time to get the files back. No one sent messages to upgrade either as a way to keep them. I am surprised you don't keep a backup for members who want to upgrade.
If I can't get my files, why upgrade? Bravenet was a very good service at one time, but if that is how it is run now I'll store my future files elsewhere.
"No one sent messages to upgrade either as a way to keep them. I am surprised you don't keep a backup for members who want to upgrade."
This is strictly incorrect, as stated in my last reply. All users were notified, and we maintained cost-free backups of all of that expired content for years. At this point, it is simply too late, the window of opportunity was missed, as those notifications were sent over 3 years ago and the system fully deprecated over 1 year ago.
I do assure you we offered the fullest possible opportunity for customers to both backup their content free of charge, and upgrade to a package that would remain live, both before and for over a year after the deprecation of the system itself.
I do apologize deeply for any inconvenience caused, and thanks for your patience and understanding!
Sep 1, 2015 - 5:08AM
Re: Access files
Why would you keep my photos in my photo album but then block my access to my FTP files for website creation?