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fabrizio

Jul 19, 2012 - 9:28AM

502 Proxy Error

Hi, what is happening with the servers? All my domains do not load and give me this message
Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET http://127.0.0.1:6911/.

Reason: Error reading from remote server

Additionally, a 502 Bad Gateway error was encountered while trying to use an ErrorDocument to handle the request.

note: I am a premuium customer

Courtnie from Bravenet

Jul 19, 2012 - 9:49AM

Re: 502 Proxy Error

Hi Fabrizio,

We were doing some brief maintenance. You sites are loading now.

Sorry for the inconvenience.
Courtnie

fabrizio

Jul 19, 2012 - 9:54AM

Re: 502 Proxy Error

Ok no prob, it was just to understand.
Thank you for your fast feedback!

fabrizio

Jul 19, 2012 - 11:31AM

Re: 502 Proxy Error

Hi the servers are down again, Do you know haw long will it least? Have I to set the site in maintenance
mode?

Courtnie from Bravenet

Jul 19, 2012 - 1:44PM

Re: 502 Proxy Error

Hi Fabrizio,

One of our system administrators has been investigating your issue and has determined that your website okfree.org is running some some software that may have some bugs. It is slowing down both the web sever and the database you a connecting to and causing all your websites to go offline.

The problem seems to be coming from http://okfree.org/index.php?page=item&action=item_add

Code:

SELECT count(*) as total FROM oc_t_item_location, oc_t_item, oc_t_category WHERE oc_t_item_location.fk_i_city_id = 278716 AND oc_t_item.pk_i_id = oc_t_item_location.fk_i_item_id AND oc_t_category.pk_i_id = oc_t_item.fk_i_category_id AND oc_t_item.b_active = 1 AND oc_t_item.b_enabled = 1 AND oc_t_item.b_spam = 0 AND (oc_t_item.b_premium = 1 || oc_t_item.dt_expiration >= '2012-07-19 21:10:13' ) AND oc_t_category.b_enabled = 1

You need to take that site offline until you can get it fixed.

If you don't have your site fixed or taken offline in the next few hours we will have to suspend it as it is causing too much load on the servers.

Courtnie

fabrizio

Jul 19, 2012 - 3:08PM

Re: 502 Proxy Error

Hi Courtnie,
I went back to the old the theme and it seems it works now. Do you confirm?
Thank you

Courtnie from Bravenet

Jul 19, 2012 - 3:43PM

Re: 502 Proxy Error

Hi Fabrizio,

Unfortunately that didn't help it. I don't think it's a theme problem - it seems to be a code problem.

Courtnie

fabrizio

Jul 20, 2012 - 5:25AM

Re: 502 Proxy Error

Hi, I have seen you suspended it. I didn't get deleys anymore or errors from server. What are the steps to re-activate it?

Courtnie from Bravenet

Jul 20, 2012 - 8:26AM

Re: 502 Proxy Error

Hi Fabrizio,

We had to suspended your site because it was still causing problems. One of our system administrators was monitoring your site and killing all connected threads every 10 minutes. Unfortunately we couldn't keep doing that. You must fix the code on your site before we will un-suspend it. I already mentioned what we figured to be the problem page and code. Perhaps you could ask for help in the support forums of the software you were using.

Sorry for the inconvenience,
Courtnie

fabrizio

Jul 20, 2012 - 9:11AM

Re: 502 Proxy Error

We are already working on it. So when fixed (or we suppose to have fixed it) I come back here and ask you to test it? Or...

Courtnie from Bravenet

Jul 20, 2012 - 9:23AM

Re: 502 Proxy Error

You can come back here or open a support ticket and we will test it out.

Courtnie

fabrizio

Jul 23, 2012 - 6:18AM

Re: 502 Proxy Error

Hi,
wi did some changes to the code. Can you check if it works?
Thank you

Bravenet

Jul 23, 2012 - 12:17PM

Re: 502 Proxy Error

Your site has been resumed and it looks good so far.

fabrizio

Jul 23, 2012 - 12:19PM

Re: 502 Proxy Error

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